Service News
Service Issue [Resolved]
[13:05] Currently investigating a server outage which may impact on some access to the service. Will update shortly.
[13:15] The server is back online and re-syncing its data from the other storage servers. Service will be slower than usual whilst this occurs. Full service should be restored within a few minutes.
[13:20] Service fully online, our systems administrators continue to perform health checks to ensure nothing has been missed.
Originally Written: 15-Jan-2013 13:08, Last Updated: 06-Nov-2014 12:29
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- 11-Feb-2019Server Maintenance - 11th February [Completed]
- May 2018
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- July 2017
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- 01-Jan-2016Database Issue [Resolved]
- December 2015
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- November 2015
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- October 2015
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- May 2015
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- January 2015
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- November 2014
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- October 2014
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- September 2014
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- July 2014
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- 27-Mar-2014Maintenance Notification - 29th March 2014 [Completed]
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- July 2013
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- 10-Feb-2012Scheduled Maintenance - 12th February 2012
- January 2012
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- 23-Jan-2012Intermittent Connectivity Issues [Resolved]
- 22-Jan-2012Unplanned outage - 22nd January 2012
- 21-Jan-2012Intermittent connection dropouts - 21-Jan-2012
- 05-Jan-2012Scheduled Maintenance - 8th January 2012
- December 2011
- 31-Dec-2011Happy New Year!
- 25-Dec-2011Merry Christmas!
- 23-Dec-2011Unplanned Outage - 23-Dec-2011 16:10 [Resolved]
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- November 2011
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- 03-Nov-2011Scheduled Maintenance - 5th November 2011 [Completed]
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- 26-Oct-2011My Account Login Loop [Resolved]
- 04-Oct-2011Secure Service Outage [Resolved]
- September 2011
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- 05-Sep-2011Storage Server Reboot [Resolved]
- August 2011
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- 15-Aug-2011Scheduled Maintenance - Server Upgrades [Completed]
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- 22-Jul-2011Service Interruption [Resolved]
- 06-Jul-2011Login problems [Resolved]
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- 05-Jul-2011Login problems [Resolved]
- 05-Jul-2011Access issues - evening storage issues [Resolved]
- 05-Jul-2011Storage Server Issue [Resolved]
- June 2011
- 27-Jun-2011Storage Server Problem [Resolved]
- 07-Jun-2011Storage Server Crash [Resolved]
- 05-Jun-2011Storage Server Crash [Resolved]
- May 2011
- 23-May-2011Scheduled Maintenance - 26th May 2011 [Completed]
- 23-May-2011Service Unavailable - Storage Server Problem [Resolved]
- 21-May-2011Service Unavailable - Storage Server Problem [Resolved]
- 19-May-2011Service Unavailable - Storage Server Offline [Resolved]
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- 06-May-2011Datacentre Maintenance Planned
- April 2011
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- 11-Apr-2011Scheduled Server Maintenance Under way [Completed]
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- March 2011
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- 04-Mar-2011Scheduled Maintenance - Monday 7th March at 18:00
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- 24-Jan-2011Server Maintenance [Resolved]
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- 08-Jan-2011Service Outage - Storage Server Offline [RESOLVED]
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- 01-Dec-2010Mail Servers Rebooting
- November 2010
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- 19-Nov-2010Inbound Email Delay - 35-40 minutes [RESOLVED]
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- October 2010
- 21-Oct-2010Inbound Email Delays
- 18-Oct-2010Service outage [Resolved]
- 13-Oct-2010Temporary Outage [Resolved]
- 04-Oct-2010[2010-10-04] Storage server maintenance
- September 2010
- 29-Sep-2010Service Outage - Storage Overload [Resolved]
- 28-Sep-2010Service Slowdown
- 13-Sep-2010Webmail issues
- 02-Sep-2010Attachment issues and delayed emails
- August 2010
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- 31-Aug-2010Website Slowdown [Resolved]
- 06-Aug-2010Intermittent Webmail Sending Email [Resolved]
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- 19-Jul-2010Intermittent Weekend Service Issues [Resolved]
- 16-Jul-2010Service Issue Followups [All Resolved]
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- June 2010
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- 20-May-2010Service Degraded [Resolved]
- 02-May-2010Server scheduled for downtime.
- April 2010
- 09-Apr-2010Service Downtime [Resolved]
- 08-Apr-2010General Internet Connectivity
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- January 2010
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- 20-Jan-2010Help Articles
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- 15-Dec-2009Morning Partial Outage 15th December - Resolved
- November 2009
- 25-Nov-2009Morning Partial Outage - 06:00 - 08:30
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- 23-Nov-2009New Phishing Attempt
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- 05-Nov-2009IMAP/POP Connectivity for Webmail PLUS accounts
- October 2009
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- September 2009
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- 08-Sep-2009Mail server issue [Resolved]
- August 2009
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- 20-Aug-2009[Completed] System Maintenance at 12:00
- 19-Aug-2009Service Restored
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- 19-Aug-2009[Resolved] Intermittent Access
- July 2009
- 27-Jul-2009[Resolved] Login Temporarily Offline / Authentication Failed
- 06-Jul-2009Service Issues
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- June 2009
- 26-Jun-2009Phishing Email: CONTACT FEDEX COURIER FOR YOUR PARCEL
- 10-Jun-2009 Website Outage Report - DB Lock Error
- 01-Jun-2009Web Server Issues
- May 2009
- 27-May-2009Hidden Webhosting Files
- April 2009
- 30-Apr-2009Incoming Email Deferred [Resolved]
- 16-Apr-2009Temporary IMAP Problem [Resolved]
- 09-Apr-2009Login offline
- 02-Apr-2009SpamHaus Blocks
- March 2009
- 04-Mar-2009Database Blocked on one Webserver
- February 2009
- 28-Feb-2009Logging-in Problems
- 21-Feb-2009Yahoo Sending Delays
- 10-Feb-2009Problem Identified and Resolved
- 10-Feb-2009Intermittent Errors
- January 2009
- 29-Jan-2009Mail delivery issue
- 20-Jan-2009Recognising Phishing Scams
- 16-Jan-2009Service Restored
- 16-Jan-2009Service Offline
- 02-Jan-2009HAPPY NEW YEAR!
- December 2008
- 15-Dec-2008SMTP (sending) Connections Improved
- 13-Dec-2008System Stable
- 13-Dec-2008Temporary Restore
- 13-Dec-2008Login Issues
- November 2008
- 21-Nov-2008Online
- 21-Nov-2008Another DDoS Attack
- 21-Nov-2008Resolved
- 21-Nov-2008Outage Update
- 21-Nov-2008Connectivity Issue
- 07-Nov-2008New Subscription Packages!
- October 2008
- 29-Oct-2008Webmail - Phishing Alerts
- 20-Oct-2008Queue clearing
- 20-Oct-2008Inbound Delays
- 14-Oct-2008Inbound Messages Delay
- September 2008
- 25-Sep-2008New User Issues
- 25-Sep-2008Service back to normal
- 25-Sep-2008Some Service Issues
- August 2008
- 14-Aug-2008Service fully restored
- 13-Aug-2008Service intermittent 01:00am to 04:00am
- 13-Aug-2008Service Restored
- 13-Aug-2008Service Temporarily Unavailable
- 08-Aug-2008Helpdesk Delays
- July 2008
- 25-Jul-2008Email Service Restored
- 18-Jul-2008Inbound Mail Delay - 2pm-5pm
- 16-Jul-2008AntiSpam Upgrade - Greylisting Now Available
- June 2008
- 27-Jun-2008Inbound Mail Delay - Resolved
- 09-Jun-2008SMTP Re-enabled
- 09-Jun-2008External SMTP Temporarily Disabled
- 08-Jun-2008Spam flood stopped
- 08-Jun-2008Mail Delays - Spam Attack
- 02-Jun-2008Servers Online
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- May 2008
- 28-May-2008System Online
- 28-May-2008System Down Update
- 28-May-2008Service Temporarily Unavailable
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- 21-May-2008Email Downtime
- 10-May-2008Email Queue Cleared
- 10-May-2008Email Delays
- 07-May-2008Logins Restored
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- 15-Apr-2008Secure mail client login fixed
- 07-Apr-2008Webmail: New Feature Unread Email View
- 07-Apr-2008Webmail: Resuming HTML Drafts Fixed
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- 27-Mar-2008Webmail: HTML Formatting Fixed
- 19-Mar-2008Inbound Email Delay
- January 2008
- 28-Jan-2008Client Access Restored
- 28-Jan-2008Client Access
- 22-Jan-2008Responsiveness increased
- 22-Jan-2008Webmail Responsiveness
- 14-Jan-2008Webmail Attachments/Calendars
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- 25-Dec-2007Christmas
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- 04-Dec-2007Operational
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- November 2007
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- 06-Nov-2007FIX: Safari Missing Folder Pane
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- 05-Nov-2007'Cancel' Button Added
- October 2007
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- 18-Oct-2007Webmail feedback
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- 13-Oct-2007Webmail Timeouts Fixed
- 03-Oct-2007Oct 6th Network Maintenence
- September 2007
- 17-Sep-2007Database Update Scheduled
- 10-Sep-2007Spam filtering efficiency
- 05-Sep-2007Spam filter service restored
- 05-Sep-2007Spam Filter restoration in progress
- 04-Sep-2007Mail Filter Latest Update
- 04-Sep-2007Mail Filter Override
- 04-Sep-2007Inbound Email Delays
- August 2007
- 20-Aug-2007Secure Webmail Online
- 20-Aug-2007Service Online - Please read
- 20-Aug-2007More info - power loss
- 20-Aug-2007Ongoing issues
- 20-Aug-2007Upstream Network Connection Issue
- 17-Aug-2007Downtime - Database Errors
- 15-Aug-2007Network Maintenence Scheduled 18/08/07
- July 2007
- 25-Jul-2007Bugfix: Secure Signout
- 23-Jul-2007Brief SMTP Service Outage
- 09-Jul-2007FTP service restored
- 09-Jul-2007FTP service maintenance
- 06-Jul-2007Secure Webmail Quicksave Restored
- 06-Jul-2007FTP Service Maintenence
- 05-Jul-2007Secure Website Access Maintenence
- June 2007
- 27-Jun-2007Upstream Provider Maintenence
- 22-Jun-2007Server Maintenence
- 22-Jun-2007Alert: "Ecard from Family Member" Emails
- 06-Jun-2007SPAM Filtering Name Change
- May 2007
- 25-May-2007Quota Limit Enforcement
- 23-May-2007RSS Feed
- 12-May-2007Planned Network Maintenence
- 09-May-2007Bugfix: Foreign Character Attachments
- 06-May-2007Attachments with Foreign Characters in the Filename
- April 2007
- 26-Apr-2007BT Internet SMTP Block
- 24-Apr-2007System reboot
- 20-Apr-2007Delivered Bounced Mail
- 20-Apr-2007User Preferences Stable
- 19-Apr-2007User preferences being reset to default
- 17-Apr-2007Intermittent Mail Client Access [Resolved]
- 13-Apr-2007System update
- March 2007
- 22-Mar-2007Scheduled Maintenance - Completed
- 08-Mar-2007Extraordinary maintenance
- 08-Mar-2007Brief Outage 8th March
- February 2007
- 28-Feb-2007Server Performance Directors Report
- 28-Feb-2007Server stable
- 27-Feb-2007RSS Feed Available
- 27-Feb-2007Partial Access Available
- 27-Feb-2007Update
- 27-Feb-2007Server Temporarily Unavailable
- 26-Feb-2007Emergency Maintenence Scheduled
- 25-Feb-2007Account Migration Complete!
- 03-Feb-2007Database Connection Limit
- 03-Feb-2007Maintenence Complete
- 03-Feb-2007Webmail
- 03-Feb-2007Webmail
- 02-Feb-2007Maintenence in Progress
- January 2007
- 31-Jan-2007Webmail recovering
- 31-Jan-2007Further Update
- 31-Jan-2007Update
- 31-Jan-2007Webmail Outage 2
- 31-Jan-2007Access restored
- 31-Jan-2007Webmail Outage (Preferences Database)
- 30-Jan-2007Planned Downtime
- 15-Jan-2007Scheduled partial downtime
- December 2006
- 28-Dec-2006Webmail Up
- 28-Dec-2006Webmail Database
- 22-Dec-2006Billing system passwords
- 20-Dec-2006Webmail restored
- 19-Dec-2006Webmail Access Down
- 19-Dec-2006Webmail restored
- 19-Dec-2006Webmail Sessions
- 04-Dec-2006Maintenance Complete
- 03-Dec-2006Maintenance Reminder
- 01-Dec-2006Maintenance Planned: Server Update
- November 2006
- 22-Nov-2006Email Routing Update
- 18-Nov-2006Quotas Restoring
- 18-Nov-2006Maintenence Continued
- 18-Nov-2006Server reboot now.
- 15-Nov-2006Quotas Update
- 14-Nov-2006Quota problems
- 12-Nov-2006Brief Server Outage
- 12-Nov-2006Directors Incident Report
- 12-Nov-2006Service Restored
- 12-Nov-2006Server status
- 12-Nov-2006Server Logins
- 09-Nov-2006Mail Queues - Further News
- 08-Nov-2006Logins Restored
- 08-Nov-2006Server rebooted
- 08-Nov-2006Mail Delays
- October 2006
- 10-Oct-2006Spam filter updates
- September 2006
- 28-Sep-2006Opera - Enhanced Compose Support
- 28-Sep-2006Quicklogin Codes Enhanced
- 01-Sep-2006Secure Login Outage
- August 2006
- 30-Aug-2006Webmail - My Account
- 20-Aug-2006Continuing Maintenance
- 20-Aug-2006Server Maintenance
- 18-Aug-200620 Mins Downtime
- 17-Aug-2006Database Restored
- 17-Aug-2006Webmail Database Down
- 15-Aug-2006New Webmail Features Day 2
- 15-Aug-2006Tuesday Downtime
- 14-Aug-2006New Webmail Features
- 14-Aug-2006Looping Mail Issue
- 11-Aug-2006Restored
- 11-Aug-2006Repeat Reboot
- 11-Aug-2006Services Restored
- 11-Aug-2006Server Reboot
- 09-Aug-2006Mail Client Users: Folder Issues
- 08-Aug-2006Quicksave / HTML Bugfix
- 04-Aug-2006Quota Increases to 100MB minimum
- July 2006
- 31-Jul-2006Service Restored
- 31-Jul-2006Server Reboot
- 14-Jul-2006Service Resumed
- 14-Jul-2006Server Reboot
- 06-Jul-2006Feature: Quick Login Codes!
- 06-Jul-2006Server Online
- 06-Jul-2006Server Reboot
- June 2006
- 26-Jun-2006Brief Network Outage
- 23-Jun-2006Scheduled Maintenence
- 19-Jun-2006Connection Dropped Errors Resolved
- 16-Jun-2006Connection Dropped Errors
- 12-Jun-2006Server maintenence scheduled
- 12-Jun-2006Mail Server Online
- May 2006
- 23-May-2006Login Unavailable
- 22-May-2006Continuing Maintenence
- 21-May-2006Scheduled Maintenence
- 19-May-2006Friday Incidents
- 18-May-2006Drive installed, server operational
- 18-May-2006Drive Replacement Update
- 18-May-2006Emergency Maintenence Scheduled - HDD Replacement
- 18-May-2006Login restored
- 18-May-2006Mail Login Temporarily Down
- 03-May-2006All Operational Again
- 03-May-2006Primary Server Down
- April 2006
- 20-Apr-2006ALERT: "secure.aluminati.net" update
- 18-Apr-2006ALERT: Change of secure mail server address.
- March 2006
- 23-Mar-2006Maintenence Scheduled for 24 Mar from 6am
- 07-Mar-2006Downtime Incident
- 01-Mar-2006Reduced Size of Message Summary
- February 2006
- 24-Feb-2006**Advanced Spam Firewall Launched!**
- 21-Feb-2006New Feature - Sort by Size
- 06-Feb-2006Account Cancelled Notices
- 03-Feb-2006Back to Normal
- January 2006
- 30-Jan-2006Having Problems?
- 25-Jan-2006Webmail Guide
- 24-Jan-2006Webmail Optimisations
- 23-Jan-2006Slow Page Loading
- 23-Jan-2006NEW WEBMAIL!
- 22-Jan-2006Migration Work Scheduled
- 20-Jan-2006Planned maintenance in response to Friday issues.
- 18-Jan-2006Additional Downtime Report
- 18-Jan-20065-10 Minute UK Network Problem
- 16-Jan-2006Downtime Report
- 13-Jan-2006Tips and Tricks: Selecting from the Address book
- 04-Jan-2006Scheduled Maintenence on 10th Jan 06
- 01-Jan-2006Happy 2006!
- December 2005
- 25-Dec-2005MERRY CHRISTMAS!
- 20-Dec-2005Network Issues Report
- 15-Dec-2005Network Latency Report
- 01-Dec-2005Server Efficiency Tune Up
- November 2005
- 28-Nov-2005Server Stabilised
- 25-Nov-2005Reboot Report
- 25-Nov-2005Short notice Server Reboot
- 24-Nov-2005Dropped Imap Connections
- 23-Nov-2005Upgraded Calendars
- 21-Nov-2005Delayed Emails
- 18-Nov-2005Scheduled Maintanence
- 16-Nov-2005New Feature: Auto CC
- 15-Nov-2005More minor Maintanence
- 14-Nov-2005Scheduled Maintanence - Tuesday Morning between 12am - 6am
- 09-Nov-20052 Incidents
- 08-Nov-2005Mini Downtime Report
- 01-Nov-2005Full Service Restored
- 01-Nov-2005Server Reboot Fix
- 01-Nov-2005Investigation continues...
- 01-Nov-2005Sending to Local Address Issue
- October 2005
- 31-Oct-2005"Software" Spam now filtered
- 28-Oct-2005Scheduled Maintanence
- 24-Oct-2005Spam now Autokilled
- 18-Oct-2005"Ultimate Online Pharm" Spam Blocked - *UPDATED INSTRUCTIONS*
- 11-Oct-2005Remember Login
- 11-Oct-2005New Feature: Trash Size Monitoring
- 07-Oct-2005Preferences / Options
- 03-Oct-2005Reboot Scheduled
- 01-Oct-2005Hardware Check Tonight
- September 2005
- 27-Sep-2005Hardware Health Check - Scheduled Downtime
- 26-Sep-2005Evening Downtime (7:30-8:10)
- 26-Sep-2005Failover Status Pages
- 26-Sep-2005Downtime and Resolutions
- 20-Sep-2005English Dictionaries Consolidated
- 10-Sep-2005Intermittant Network Access
- 06-Sep-2005View Messages as HTML
- 06-Sep-2005Multiple Attachments Bugfix
- 02-Sep-2005Downtime
- 01-Sep-2005Brief Downtime
- August 2005
- 29-Aug-2005Brief Downtime Report
- 26-Aug-2005Server Reboot Again
- 23-Aug-2005Server Rebooted
- 17-Aug-2005Spellchecker Advice
- 15-Aug-2005Remember Secure Login
- 14-Aug-2005SECURE LOGIN
- 12-Aug-2005Server Error Report
- 10-Aug-2005New Feature: Read winmail.dat files
- 08-Aug-2005FULL SERVICE RESTORED
- 08-Aug-2005Webmail Issues
- 06-Aug-2005Webmail Work Continuing
- 05-Aug-2005webmail restored
- 01-Aug-2005Spanish Dictionary Added
- July 2005
- 28-Jul-2005New Spelling Dictionaries
- 27-Jul-2005Downtime Report (23rd July)
- 23-Jul-2005Intermittent Access
- 12-Jul-2005Server Offline (11:30am)
- 07-Jul-2005[SPAM] Tagging Removed
- June 2005
- 30-Jun-2005Spoof Emails
- 30-Jun-2005Payment Notices
- 28-Jun-2005Tuesday Downtime
- 03-Jun-2005"Official" Emails with Attachments
- May 2005
- 27-May-2005Registrations
- 26-May-200510mins Downtime
- 10-May-2005New Feature: Folder Sizes
- 07-May-2005Upgrade Tonight
- 06-May-2005Login Username Remembered!